This is a story about one of the popular traditional restaurants in Addis Abeba Ethiopia. It’s name is Agelgi. I used to work there for 5 years as a manager. I managed 40 employees. They were from different departments, such as waitress, cooks, stewards, cleaners, guards, and musicians. the restaurant has a Traditional live band every night except Wednesday the band has dances show from different region of Ethiopia. People like that.
Our customers are Diplomats and different organization, people from Government offices, Embassies, tourists and group of families. I used to like my job, it has fun in it and people encourage me on every activities on my work. I like when people like their meal and the entertainment. Our Traditional cuisines are very delicious we prepared chicken stew which is very popular one and lamp stew roasted lamp fried fish roasted beef and vegetarian dish. I always received very good comments from my customers. in the service industry the customer satisfaction is the benefit.
I have a funny story that happen one time, one of our customer was drunk, and he asked for the bill the waitress gave him and after few minutes he called the waitress again asked for the bill she told him that she gave it to him, he said I didn’t get it and she went back to the cashier and showed him the copy of the bill he said he didn’t get it, after few minutes he said I need to talk to the manager, so I went to talk to him. he said that he asked for the bill several times he didn’t get the bill. He said since you give me the bill, it is on the house I told him we checked the bill the waitress gave it to him. He was not happy he really got Angry. we prepared him another bill he paid and left with steel not happy. After few days one of his friend came, and told us my friend is so Embarrass to come over here because he found the bill in his pocket the second day so he sent an apology to the waitress and he sent a tip for both of us. So I missed this restaurant because it is closed in October and I came to US on January 27.
Selamawit
2 Comments
March 10, 2008 at 3:12 am
You had a lot of responsibility. It doesn’t look easy to take care of so many employees, but it seems that you liked very much. Everywhere drunk people are always making trouble. At least, he recognized that he was wrong. Keep up the good work!
April 20, 2008 at 2:21 am
Perhaps, you may want to add your restaurant list at the Ethiopian Portal website:
http://www.EthioPortal.com
You will need to sign up towards the bottom.
You can view the restaurants list by clicking the “Restaurants” link at the top right corner.
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